Protecting our customers is at the heart of everything we do. And protecting your information is not an exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to help make your visits more effective so we would like to explain more about how and why we use them.
We want your experience to be quick, simple and easy. To ensure that you can make full use of our website your computer, tablet or mobile device will need to enable cookies. If cookies are not enabled on your device, it may limit your experience of our application and will mean that you will not be able to fully utilize our services. In some instances, it may mean that you cannot access some of our services at all.
What is a cookie?
Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which help in all sorts of ways. For you, it means you can use the application more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information. For us, cookies help us to analyze how our customers interact with our sites so we can make improvements.
We use three types of cookies on our websites
- Session cookies, which are deleted after each visit.
- Persistent cookies, that remain in place across multiple visits to our sites.
- Third party cookies that are used by our approved business partners.
Some of these cookies are essential and some are non-essential.
Some cookies are essential
Certain cookies are necessary in order for you to use our application. These are used ‘in-session’ each time you visit and then expire when you leave the site. They are not stored on your computer and they do not contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you are able to carry out on our sites. For more information about how to disable cookies in your browser please visit the About cookies website.
Some cookies are non-essential
These cookies are usually supplied by our business partners and help us to filter out irrelevant messages or pop-ups and to make sure that we only send you information that is interesting and relevant to you. We also use some non-essential cookies for analytical purposes. Here is a list of non-essential cookies and how they are used:
Survey control cookies:
These are provided by our business partners such as ServiceTick to enable us to send surveys about our sites to customers. Accepting this cookie means that you won’t be asked to complete the survey if you’ve already done so or declined previously.
DoubleClick cookies:
Provided by our online advertising supplier, these cookies are used to serve our internet advertisements on other sites. Some of our web pages may contain electronic images that help us see how users interact on these pages. They may also provide DoubleClick with information about the interaction.
Marketing cookies:
These cookies help us tailor the advertisements you see on third-party sites by understanding what interests you on our sites, such as the pages you view. We do not combine this information with other personal information you provide us with.
Flash cookies:
These cookies make it quicker and easier for you to access sites on subsequent visits that use Flash technology. Deleting them means you may have to re-enter information each time you visit the same site. But just like any cookie, you can delete Flash cookies by going to the Settings Manager for your Adobe Flash Player. You will be taken to the Adobe website, which lists the websites with the cookies in your browser. Just click Delete opposite the relevant website.
By using our websites you agree that we can place both
essential and non-essential cookies on your device.
You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the About cookies website.
Find out more
You will find more information about cookies at www.allaboutcookies.org, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.